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Frequently Asked Questions

Everything about ordering, payment, turnaround, and your account — in English or Hinglish.

General

What is Zyvo Docs?
Zyvo Docs is a paid service that formats and fixes documents and spreadsheets — resumes, cover letters, statements of purpose (SOPs), and messy Excel files — for students and working professionals, at a flat, affordable price.
Who is this for?
Mainly students applying for jobs or internships, job seekers who need a polished resume fast, and anyone — student or professional — stuck with a spreadsheet that's gotten out of hand.
What file formats do you accept?
For documents: Word (.docx), PDF, or even plain text with rough notes. For spreadsheets: Excel (.xlsx) or CSV. If you're not sure your file will work, just upload it — we'll flag it if we can't open it.
What do I get back?
A finished file in your dashboard — usually a Word document and/or PDF for documents, and a cleaned Excel file for spreadsheets. You'll be able to download it directly once it's ready.

Ordering & Payment

How do I place an order?
Sign up for a free account, go to your dashboard, pick a service, fill in the details (and upload a file if you have one), then pay. Your order starts right after payment is confirmed.
How much does it cost?
Most document services — resume, cover letter, SOP — are a flat ₹49. Excel cleanup is priced by how messy the file is, usually ₹49–₹149, and you'll always see the price before you pay.
Is payment safe?
Yes. Payments are processed through Razorpay, a licensed Indian payment gateway used by thousands of businesses. We never see or store your card, UPI, or bank details.
Can I pay without creating an account?
No — you'll need a free account so we can attach the order to you and deliver the finished file somewhere you can find it again.
Can I order more than one document at a time?
Yes, just place a separate order for each document or spreadsheet. Each is priced and processed independently.

Turnaround & Quality

How long does it take?
Most document orders are completed within a few hours, often same-day. Excel cleanup can take a little longer depending on how messy the file is — we'll let you know if it will take longer than usual.
Can I get it done urgently?
Mention your deadline in the order details. We can't guarantee instant turnaround, but we do prioritize orders with a tight deadline where we can.
What if I'm not happy with the result?
Message us on WhatsApp with what's missing or wrong — we'll revise it at no extra cost. If it still doesn't work out, refunds are handled case by case; see our Refund Policy.
Will my resume pass ATS (applicant tracking systems)?
Our resume formatting follows ATS-friendly conventions — clean structure, standard fonts, no tables or graphics that confuse scanners. No formatting service can guarantee a specific hiring outcome.

Account & Privacy

Is my data private?
Yes. Your files and personal details are stored securely and only used to complete your order. We don't sell your data. See our Privacy Policy for full details.
How do I delete my account?
Message us on WhatsApp from the number linked to your account and ask for deletion. We'll confirm and remove your account and data within 7 days.
How do I contact support?
WhatsApp us at +91 79827 70094 — that's the fastest way to reach us right now. We usually reply within a few hours.

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